Payment Policy:

‍

  1. Secure Payment Processing
    • We use Stripe, a leading and trusted payment processor, to handle all transactions securely. By making a purchase or subscribing to our services, you agree to Stripe's terms of service and our agency's terms and conditions.
    • Your payment information is encrypted and transmitted securely using industry-standard SSL technology. Stripe is PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring the highest level of security for your sensitive payment data.
  2. Subscription Billing
    • For subscription-based services, payments will be automatically charged to your selected payment method on a recurring basis (e.g., monthly) until you cancel your subscription.
    • You can easily manage your billing information, view invoices, update payment methods, and cancel your subscription at any time by logging into the Stripe customer portal at billing.stripe.com/p/login/28o15yfDo08D8CsaEE. This portal empowers you to take control of your billing needs conveniently and securely.
    • Email notifications will be sent for upcoming rebills, successful payments, and failed payment attempts. If a payment fails due to expired or invalid payment information, we will attempt to retry the charge and notify you via email. Please keep your email address up to date in your account settings to ensure you receive these important notifications.
    • If you lose access to the email address, please message us to change to an up to date email.
  3. Customer Support
    • Our dedicated customer support team is here to assist you with any questions, concerns, or disputes regarding your payment or subscription.
    • You can reach us through the following methods:
      • Email: Zack@amzkungfu.com, Hello@SmartEcomSEO.com
      • Phone: The phone number on the invoice
      • Live chat: On the website
      • Wechat: Zackjf2401
    • We are committed to providing prompt and helpful support, with a goal to respond to all inquiries within 24 hours or less.
  4. Payment Methods
    • We accept a wide range of payment methods through Stripe to accommodate your preferences:
      • Credit Cards: Visa, Mastercard, American Express, Discover
      • Debit Cards
      • ACH bank transfers
      • Alipay
    • If you need assistance with setting up or updating your payment method, our customer support team is happy to help.
  5. Currency and Compliance
    • For all clients, worldwide, all charges will be in US dollars (USD).
    • We strictly adhere to all applicable federal and state regulations regarding online payments, subscriptions, and automatic billing.
    • In compliance with the California Auto-Renewal Law, we provide clear disclosures about automatic renewal terms and obtain affirmative consent before charging for any recurring services.
    • Our payment practices are designed to be transparent, fair, and fully compliant with the laws and regulations governing our industry.
  6. Refunds and Cancellations
    • Monthly subscriptions:
      • You may cancel your subscription at any time through the stripe customer portal or emailing us, and your service will remain active until the end of the current billing period.
      • Refunds will not be issued for the remaining time in the current billing period.
    • Annual subscriptions (if we decide to offer them):
      • If you cancel within the first 30 days of your subscription, you are eligible for a prorated refund based on the remaining time in your subscription term.
      • After the initial 30 days, refunds will not be issued for the remaining time in the current billing period.
    • One-time services:
      • Refunds for one-time services will be evaluated on a case-by-case basis and issued at our discretion, based on factors such as the nature of the service and the amount of work completed.
    • If you believe you are entitled to a refund, please contact our customer support team, and we will work with you to find a fair resolution.
  7. Policy Updates
    • We may update this payment policy from time to time to reflect changes in our services, payment processes, or legal requirements.
    • The date of the most recent revision will be clearly indicated at the top of this page.
    • We encourage you to review this policy periodically to stay informed about any changes that may affect you.