# Payments policy

Source: https://www.smartecomseo.com/payments-policy/  
Updated: 2026-10-01

How we bill, how renewals work, how to cancel and what happens to refunds. Effective 24 March 2024. Last updated 1 October 2026.

### 1. Who bills you

Invoices are issued by SmartEcomSEO. Payments are processed by Stripe, a PCI DSS compliant payment processor, over encrypted connections. We never see or store your full card details.

### 2. Subscriptions and currency

Each plan is a Stripe subscription billed monthly. **All charges are in US dollars (USD)**, for clients worldwide. Your first payment is taken when you sign up and your plan renews on the same day each month, charged in advance for the coming month. Taxes are added where they apply.

### 3. Payment methods

Through Stripe we accept Visa, Mastercard, American Express and Discover credit cards, debit cards, ACH bank transfers and **Alipay**. If you need help setting up a payment method, contact us.

### 4. Month-to-month, no lock-in

There is no minimum term. Your subscription renews automatically each month until you cancel. In line with the California Automatic Renewal Law, we disclose renewal terms clearly and get your consent before charging for recurring services.

### 5. The customer portal

Manage billing yourself in the [Stripe customer portal](/billing/): view and download invoices, update your payment method and cancel your subscription. Stripe emails you before renewals, after successful payments and if a payment fails.

### 6. How to cancel

Cancel at any time in the Stripe customer portal or by emailing hello@smartecomseo.com. Your service stays active until the end of the current billing period and you won't be charged again. The work already delivered stays on your store.

### 7. Refunds

**Monthly subscriptions:** fees for the current billing period are not refunded when you cancel. **Annual plans (if we offer them):** cancel within the first 30 days for a prorated refund of the remaining term; after 30 days, the current period is not refunded. **One-time services:** refunds are reviewed case by case, based on the nature of the service and how much work has been completed. If you believe you are owed a refund, contact us and we will work with you on a fair resolution. Nothing in this policy affects rights you have under applicable law.

### 8. Extra services

Link building, digital PR and other one-off work are quoted separately and invoiced through Stripe.

### 9. Failed payments

If a payment fails because a card has expired or details are invalid, Stripe retries the charge and emails you. Please keep your billing email up to date; if you lose access to it, message us and we will change it.

### 10. Questions and support

We aim to reply to every billing question within 24 hours. Email hello@smartecomseo.com, message us on WeChat (Zackjf2401) or WhatsApp (+86 186 8214 2136), or use the phone number on your invoice. See also our [terms of service](/terms/), [how we work](/how-we-work/) and [pricing](/pricing/).

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**Legal documents:** [Privacy policy](/privacy-policy/) · [Terms of service](/terms/) · [Payments policy](/payments-policy/) · [Sample service contract](/sample-service-contract/)